Frequently Asked Questions
Everything you need to know about bringing Branch into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on your products?
Yes, all Branch furniture comes with a limited 5-year warranty covering manufacturing defects and structural integrity to ensure your home stays beautiful for years to come.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the planet.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five complimentary fabric swatches through our site to see how our colors and textures look in your unique lighting.
Do you provide assembly services?
Many of our items feature easy, tool-free assembly. For larger items, we offer a professional assembly add-on at checkout for a seamless setup experience.