Returns & Exchanges
At Branch, we want you to love your home; if a piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery. We offer a streamlined process to ensure your space feels exactly how you envisioned it.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully disassemble your furniture if necessary and place items back in their original packaging to ensure safe transit.
Schedule a Pickup
Choose a convenient time for our specialized furniture couriers to collect the item directly from your home, or drop off smaller items at a designated carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing